Chia-Wen Wei
IT Service Desk Agent, Website Design
Phone:
0983505507
Email:
Address:
苗栗縣大湖鄉義和村南昌路38號
Date of Birth:
May 28th, 1992
A Bit About Me
My name is Chia-Wen. I am IT Service Desk Agent, employed by Fujitsu. I am a person with good Chinese and English communication skills, and a bit of Spanish. I have been working in hospitality industry oversea for 4 years. 2015 I started my journey to Australia, and I worked as a Customer Service in Charis Seafood restaurant, The Coffee Club, Baskin Robbin, Hilton. Thanks to these special working experience, I get to know how to communicate fluently with people around the world.
If there is a one thing that describes me the most, then I would say "Water". Just like water, I get used to every changing environment easily, I make friends with different characteristic and learn things from them. I don't complain situation, I don't complain bad things. As good things are always built up by bad things. There will always be rainbow after rain.
Talking about my previous work experience, I’ve been praised for the warm manner in which I deal with customers. I cope well under stressful situation, and I can stay clam when dealing with difficult customer. From hospitality industry to technology industry is a big jump from comfort zone, but I do like challenges and I enjoy building my skills and step to the top of Pyramid.
Work Experience
Oct 2015 - Feb 2017
Gold Coast
Apr 2017 - Nov 2017
Sydney
Apr 2018 - June 2019
Brighton
June 2019 - Mar 2020
Brighton
Sep 2020 - Apr 2021
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Taichung
Jun 2021 - Nov 2021
Taipei
Apr 2022 - Mar 2023
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Swords
Apr 2023-present
Miaoli
Charis Seafood Seller
Serving customer on daily basis, job including
• Peeling prawns
• Wrapping prawn set
• Cleaning the store
• Selling fish & chips dishes.
Hilton, The Coffee Club, Three Beens, Baskin Robbin, Event crew
During the time when I was in Sydney, I took part-time jobs from different employers. Most of the time I was serving customers coffee, ice cream, cleaning, refilling window products, house keeping.
Panserve Ltd English and Chinese Agent
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Assist general customer’s query
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Direct comprehensive account operation
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Communicating with client via marketing forum in order to get potential client by 10%
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General Translation
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Resolve complaint issue
Panserve Ltd Payment Administrator
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Control customer’s transaction daily
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Direct comprehensive account operation, including block/unblock/open accounts
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Calculating over 30 kinds of currency
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Operation of various back office
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Communication with various provider via email regarding transaction flow
Union Standard Group Ltd Auditor
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Upgrading Customer Service satisfaction level
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Providing training courses for existing employees
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Employee file management
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Company assessment management
Evolution Ltd Team Leader
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Upgrading Customer Service satisfaction level by 10%
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Monthly KPI calculation for 14 employees
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Provide optimize course for employees who doesn’t reach satisfaction target by 10%
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Providing training courses for new employees
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Task arrangement for 3 groups of employees
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24/7 shift arrangement
Fujitsu Ltd IT Service Desk
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Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance.
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Responds to customer questions regarding operation and malfunctions.
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Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction maybe on mobile or base on site at a customer building or campus
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Works with little supervision and has limited specialization or ability to work on a wider range of systems
Minder Ltd Website Design
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Developing custom graphics, icons, and other visual elements to complement the website's design.
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Coding and implementing website layouts using HTML, CSS, and JavaScript, ensuring compatibility with modern web standards.
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Optimizing website performance, including loading times and page responsiveness.
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Conducting usability testing and gathering user feedback to iterate and improve website designs.
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Staying updated on emerging design trends, tools, and technologies to continuously enhance skills and capabilities.
